Saturday, March 31, 2012
Friday, March 30, 2012
Thursday, March 29, 2012
Wednesday, March 28, 2012
Browser Basics: Selecting and Troubleshooting Your Browser
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March Madness!
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Tuesday, March 27, 2012
Posting News Feeds, Posting Quest Bugs & Publish Errors - UPDATED
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As we are still working with our partners to fully resolve your “Posting and News Feed” issues, collectively we recently added improvements to the “Friend Activity” section of the Apps & Games Dashboard we would like to share with you.
Please click here to view the feeds you may have missed and be sure to review the "edit options" section. Then, under the "Hide Post From" section verify you are not blocking any post from friends and or apps you are playing.
Additionally, we recommend that you verify that your view settings are set properly.
Please click here to view the feeds you may have missed and be sure to review the "edit options" section. Then, under the "Hide Post From" section verify you are not blocking any post from friends and or apps you are playing.
Additionally, we recommend that you verify that your view settings are set properly.
Still Experiencing Posting Issues? Report via "Vote to Click".
How does vote to click work? By clicking on "Vote to Fix", this tracks the number of customers that have been affected by the particular issue. Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue. If you do not need an answer from Customer Support, we recommend you click on "Vote to Fix" as an alternative to contacting us.
Posting Bug: News Feed Publishing - Can't Share
Posting Bug - Quest Related
Posting Bug - Publish Error
Posting Bug - Quest Related
Posting Bug - Publish Error
Again, we apologize for any inconvenience you may be experiencing when it comes to posting your news feeds, posting for your quest, or receiving publish errors when attempting to post to your friends feeds. We understand this is a core part of your game play and are actively working towards a resolution for the players effected.
Thank you,
Zynga Customer Support - Connecting the World through Games!
Monday, March 26, 2012
Sunday, March 25, 2012
Saturday, March 24, 2012
Friday, March 23, 2012
New Secret District in Chicago: The Great Fire
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It's a whole new boss fight!
- Load up on Items - Use Items to attack the Boss. Collect all 4 Items shown below (see icons) from robbing, jobs, fighting and gifting.
- Unlock Combos - Use 4 Items in a row, in the correct order, to unlock Combos.
- Fight to the finish - Get to Ruby Mastery to defeat the Boss!
Report & Troubleshooting - Posting News Feeds, Posting Quest Bugs & Publish Errors - Updated 3/22/12
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As we are still working with our partners to fully resolve your “Posting and News Feed” issues, collectively we recently added improvements to the “Friend Activity” section of the Apps & Games Dashboard we would like to share with you.
Please click here to view the feeds you may have missed and be sure to review the "edit options" section.
Additionally, we recommend that you verify that your view settings are set properly.
Please click here to view the feeds you may have missed and be sure to review the "edit options" section.
Additionally, we recommend that you verify that your view settings are set properly.
Still Experiencing Posting Issues? Report via "Vote to Click".
How does vote to click work? By clicking on "Vote to Fix", this tracks the number of customers that have been affected by the particular issue. Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue. If you do not need an answer from Customer Support, we recommend you click on "Vote to Fix" as an alternative to contacting us.
Posting Bug: News Feed Publishing - Can't Share
Posting Bug - Quest Related
Posting Bug - Publish Error
Posting Bug - Quest Related
Posting Bug - Publish Error
Again, we apologize for any inconvenience you may be experiencing when it comes to posting your news feeds, posting for your quest, or receiving publish errors when attempting to post to your friends feeds. We understand this is a core part of your game play and are actively working towards a resolution for the players effected.
Thank you,
Zynga Customer Support - Connecting the World through Games!
Thursday, March 22, 2012
How Mafia Wars Players Made a Difference to the Japanese Tsunami & Earthquake Victims Lives!
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Direct Relief International has sent Mafia Wars players and Zynga a heartfelt thank you for the contribution made to the relief fund during the Japan Tsunami and Earthquake. Here is a compiled video that shows how grateful they are to your contribution and the difference you have made in each one of their lives.
Behind the Scene - When the earthquake and tsunami hit Japan, the Zynga team began considering how they can help and contribute to the cause.
Zynga Mafia Wars and Direct Relief International teamed up to help the people affected in Japan. A Limited edition item, a Japanese fan, was created and 100% of proceeds of every purchase were contributed for the relief fund.
Artists and Developers worked through the night and until the moment of release preparing the new limited edition item (http://mafiawars.wikia.com/wiki/Japanese_Fan). It was a huge effort, and they managed to get this live in just over 24 hours! The quick turnaround allowed the Mafia Wars Team to offer this to the players who in turn participated by purchasing the limited edition and making it a success.
Kudos to You Mafia War Players!
FAQs: Player Advisory Committee 2.0
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As most of you know, we have set up a new Player Advisory Committee(PAC). We recently held the first meeting between some experienced & enthusiastic members of the PAC & the Mafia Wars team in what turned out to be a very productive discussion. Among other things, we spoke about how the PAC will work with Zynga. Meetings between PAC & Zynga will continue to happen once a month & where the PAC will help us better understand the pain-points & requests of the community. While having this direct channel of communication with a good mix of die-hard & long term players will help immensely in fixing smaller issues & more pertinent issues, we will always place the suggestions of the PAC in front of the larger community before we make any changes. We have also taken note of some of the questions that have been raised about the PAC & here are some FAQs (which will continue to be updated):
Q1. If someone is going to represent me, as a player, I want to know who they are and how to contact them? / What are the channels to provide feedback/suggestions to the PAC?
The PAC represents the community as a whole rather than individuals. They will draw our attention to issues that are being reported by a majority of the players if we haven’t responded to it already. Please continue to use the Mafia Wars forums, the Official blog & the Official fan-page to report all issues.
Q2. How can the players stay informed about the activities of PAC?
We will continue to post regular updates such as this one as well as surveys & discussion threads about things discussed in PAC meetings.
Q3. How can I be the member of PAC 2.0?
There will be ample opportunities for players to be members of the PAC since membership is for tenures of 6 months. Please continue to provide insights & constructive feedback on all community channels. We will also ask the existing members to nominate players who are active on some of their blogs & fan-pages.
Q4. Will the handful of PAC members truly sample the entire MW players?
The members of the PAC have been chosen due to their understanding of the game & the community, and in some cases, run blogs & fan-pages visited by a sizeable number of Mafia Wars players. They will help us prioritize issues, concern & feedback. We will always consult the larger community through surveys & polls before making any large-scale changes to the game.
Q5. I have questions that are not answered here.
Please continue to post your questions on the forums & we will respond to them from time to time.
For our earlier announcement on the PAC, please visit this link: http://blog.mafiawars.com/2012/03/pl...mittee-20.html
Thanks,
The Mafia Wars Team
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